Care for the Environment

How We Care To Preserve?

Training 

• Our collaborators received training on behalf of IMSS for a total of 8 hours.

• In addition to that, there was a training on behalf of Florida’s Nurse Association (INTELYCARE) for a total of 2 hours.

• All our collaborators in each destination were trained under H&H’s Protocol Manual’s new protocols and they receive constant updates.

Personal Protection Equipment

• Every collaborator will use the Personal Protection Equipment necessary for his or her role:

• Goggles or full face mask

• Facemask

• Gloves (when necessary)

Health

• At the beginning of every work day, every collaborator will answer a medical questionnaire and his/her temperature will be taken.

• In case of presenting any symptoms, “Protocolo COVID alcance – LABS” is activated

Visitors

• Temperature will be taken upon arrival with a “contact less” thermometer.

• Before they board the vehicle, each passenger will be given antibacterial gel and we will verify that they each wear a face mask.

• During the entirety of the expedition, we will ask passengers to maintain proper social distance for everyone’s safety (min. 1.5mts)

• The guide and all Rancho Cacachilas personnel will maintain their social distance from the passenger throughout their expedition.

• Passengers will find signs of prevention and personal hygiene throughout their expedition.

Hygiene & Cleaning

• All common areas will be subjected to deep cleaning and a sanitization process in accordance with National and International regulations.

• All adventure gear: hiking poles, saddles, bikes, helmets, etc., will be sanitized (in accordance with the maker’s procedures) after every use and it will be delivered in a package to each passenger at the beginning of every expedition.

• Mountain bike equipment will be disinfected after every use

• Toilets will be disinfected after every use

• Constant contact areas like handrails, keys, handles, etc. Will be disinfected at least every 30min.

• There will be disinfectant stands (antibacterial gel and clean towels) in different locations at the Ranch.

• Signs on prevention and hygiene will be available throughout the Ranch.

Reception & Briefings

• The reception of the passengers will be “contact less”, maintaining a safe distance of 1.5mt.

• Adventure briefings will be had at a safe distance and all our staff will be wearing personal protection gear (i.e. glasses, gloves and facemask)

• We will have electronic waivers to be filled with their own devices through a QR code or a link via email.

• Throughout the activities like MTB, mule rides and hiking, we will maintain and reinforce the “no touch” policy.

Transportation

• All our vehicles will be sanitized by fogging after each use.

• A daily cleaning will be done with disinfectant liquids. 

• Each vehicle will have antibacterial gel available for passengers, guides and operators.

• After each service, the operator will apply disinfectant liquid in all the constant contact elements (handles, armrests, rails, handrails, etc.) 

• Capacity will be reduced in a 25% when applied 

• Installation of safe distancing signage and the use of a facemask

Food & Beverage Services

• Chairs and tables will be disinfected after each use, as will be the whole dining area after the operation.

• Strict control on food management in the kitchen, all in accordance of Health, Safety and Hygiene regulations.

• The capacity of our dining areas will be reduced to 50%, maintaining the safe distancing between each table (see example below)

• We will remove constant use elements (salt shakers, napkin holders, decoration, etc.)

• We will still provide buffet service but now in an assisted manner, this way avoiding contact between visitors and utensils

• Napkins and cutlery will be provided to each visitor packed and sealed